Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the Supervisor W websites, applications, and related services (the “Service”). The Service is managed and operated by ScutiW AI and ScutiW Superintelligence (collectively, “we,” “us,” or “our”). The software license for Supervisor W is owned by Astro Arpanet LLC. By creating an account, signing in, clicking to accept, submitting a contact or live chat message, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity. The limited rights to use the software are granted after you subscribe, inside the product. Commercial deployments also require a signed MSA and insurance. A signed MSA does not create warranties, service levels, or liability for us unless it expressly states a warranty in a writing signed by us. Otherwise these Terms control, including the as-is disclaimer and liability cap.

1. Nature of the Service

The Service is an operator console: assign a catalog skill, confirm before motion, watch, take over on the Site plan, stop, and export a session log. It is software intended only to assist professional operators. It is not a substitute for a safe cell, a hardware emergency stop, qualified supervision, or your professional judgment.

We supply software only. We do not provide robots, robot operations, cell design, guarding, training that certifies competence, or on-site staffing. Any motion of a Unitree G1 EDU or other connected robot is performed solely by you or by people you supervise. We are not a party to those activities and assume no responsibility for them.

Intended use in this version is supervised lab, teaching, and pilot work. A signed-in operator must stay in Watch during motion. Unattended public or lobby use is not permitted.

We may modify, suspend, or discontinue features at any time. Product pages, runbooks, incident checklists, pricing notes, FAQ answers, live chat replies, and marketing copy are descriptive only. They are not warranties, safety certifications, or service-level agreements.

2. Eligibility & accounts

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and able to form a binding contract. You must provide accurate account information and keep credentials secure, including multi-factor authentication when enabled and optional Google or other third-party sign-in. You are responsible for all activity under your account and organization, including confirms, watch sessions, take-over, halt, recordings, seat invitations, and live chat or contact messages sent from your email. Notify us promptly via the contact form if you suspect unauthorized access.

Paid plans are subject to usage limits published in the product. Lab includes two seats; Site includes four seats. An Admin is responsible for inviting operators and for how those seats are used. We may suspend or terminate access for violations of these Terms, non-payment, or safety or security risk, without liability. You represent that you access the Service for commercial or professional purposes (not as a consumer), except where mandatory law treats you as a consumer. You use the Service at your own risk.

3. Assumption of risk; safety; hardware stop

Operating a humanoid or other mobile robot is inherently dangerous. YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL RISK OF INJURY, DEATH, PROPERTY DAMAGE, AND OTHER LOSS ARISING FROM USE OF THE SERVICE AND ANY CONNECTED ROBOT, INCLUDING RISKS FROM SOFTWARE ERROR, NETWORK LOSS, MISSED HALT, UNEXPECTED MOTION, OEM DEFECT, AND HUMAN ERROR.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE OR LIABLE IN ANY MANNER WHATSOEVER FOR ROBOT MOTION, CELL DESIGN, FIELD OPERATIONS, OR FOR INJURY, DEATH, OR PROPERTY DAMAGE ARISING FROM YOUR USE OF A ROBOT WITH THE SERVICE.

You own or lawfully operate the robot. You keep a reachable hardware emergency stop as the last layer and keep people out of the work area during motion. Software halt, confirm, watch, keep-out, heartbeat, and take-over are supervisory and assistive only. THEY MAY FAIL. We do not warrant that any software stop will halt the robot, that a closed tab will halt the robot, or that billing will never interfere with halt. Billing is not intended to refuse halt for non-payment; that intent is not a warranty that halt will succeed. THE ROBOT’S HARDWARE EMERGENCY STOP REMAINS THE LAST LAYER AND IS NEVER A SUBSTITUTE WE PROVIDE.

YOU ASSUME, OWN, AND REMAIN SOLELY LIABLE FOR ALL LIABILITY ARISING FROM YOUR USE OF THE SERVICE AND FROM ANY ROBOT YOU CONNECT—INCLUDING CLAIMS BY EMPLOYEES, CONTRACTORS, VISITORS, STUDENTS, INSURERS, REGULATORS, AND OTHER THIRD PARTIES. THE PROTECTED PARTIES HAVE NO LIABILITY FOR YOUR OPERATIONS OR YOUR USE OF THE SERVICE. YOU TAKE ALL RISK OF USING THE SOFTWARE. WE ARE NOT LIABLE FOR YOUR COMPLIANCE WITH YOUR LOCAL COUNTRY’S LEGAL REQUIREMENTS. IF MANDATORY LAW FORBIDS THAT ALLOCATION, IT IS LIMITED ONLY TO THE MINIMUM EXTENT REQUIRED; YOU STILL OWN ALL OTHER LIABILITY FOR OPERATIONS AND USAGE.

The Service is not a certified functional-safety system, robot controller of record, or life-safety offering. It is not certified to IEC 61508, ISO 10218, ISO 13849, ANSI/RIA R15.06, or any similar standard. Confirm, watch, and take-over are assistive. You must independently verify a clear cell before Recover. Live chat, FAQ, and runbook text are not halt instructions, safety certification, or a substitute for your hardware emergency stop.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE, WAIVE, AND FOREVER DISCHARGE THE PROTECTED PARTIES FROM ALL CLAIMS, KNOWN OR UNKNOWN, ARISING OUT OF OR RELATED TO THE SERVICE OR A CONNECTED ROBOT, AND YOU COVENANT NOT TO SUE THE PROTECTED PARTIES FOR THOSE CLAIMS EXCEPT TO THE MINIMUM EXTENT MANDATORY LAW FORBIDS THIS RELEASE.

4. Your content & session records

• You retain ownership of session logs, recordings, notes, contact messages, and live-chat messages you create, subject to these Terms. You grant us a worldwide, royalty-free license to host, process, transmit, and display that content only as needed to operate the Service for you (including storage, audit export, support, and generating an assistive chat reply).
• You represent that you have authority to operate the robot serial you bind, that recordings do not violate law or others’ rights, and that you have any notices or consents required for people who appear in camera recordings.
• You own all liability for operations and usage. We are not a party to your site contracts and have no duty to people in your cell. Session logs and recordings are not a certificate of safety.
• What not to upload or send. Do not upload or send illegal content, malware, credentials for OEM or robot systems, or materials you cannot lawfully process. Do not put secrets, passwords, or API keys in live chat or the contact form. Avoid sending sensitive personal data unrelated to the request unless you accept the risk of processing and possible third-party transmission (including a language-model provider for live chat).

5. Live chat, FAQ & AI replies

Public pages may include FAQ and an optional “Chat with us” function that uses machine learning or similar technologies to draft an assistive reply (“AI Functions”). AI Functions and any reply are provided on an “as is” basis. We do not warrant the results obtainable from AI Functions or the accuracy or suitability of any reply. You understand and agree that any information obtained through live chat, FAQ, or similar features is at your sole risk. Replies are assistive only. They are not legal advice, safety certification, operator training, or a halt or recover instruction you may rely on in place of your hardware emergency stop and qualified supervision.

• If you use live chat, you authorize transmission of the name, email, and message text you submit (and short conversation history needed to reply) to a third-party language-model provider under their terms. We are not that provider’s agent for billing or data handling.
• You must not treat chat output as a certified operator, a functional safety determination, or a substitute for the console, Adapter, or hardware stop. You must apply human judgment before relying on any reply.
• We have no indemnity obligation to you for AI functions, chat output, FAQ text, or your use of them, except where applicable law forbids that disclaimer.
• TO THE FULLEST EXTENT PERMITTED BY LAW, SCUTIW AI AND SCUTIW SUPERINTELLIGENCE AND ASTRO ARPANET LLC ARE NOT LIABLE FOR INCORRECT OR INCOMPLETE CHAT REPLIES, MISSED SAFETY ADVICE, RELIANCE ON FAQ OR LIVE CHAT DURING AN INCIDENT, MODEL ERRORS, PROVIDER OUTAGES, OR ANY DAMAGES ARISING FROM AI FUNCTIONS OR YOUR RELIANCE ON THEM.
• We are not liable for provider outages, model errors, content policies, or data retention on any third-party language-model account used to power chat.

6. Adapter, robots, and third-party providers

Ships-for coverage starts with Unitree G1 EDU. Other open robots may connect through published Adapter v1 routes that you run. Closed stacks are not supported. Named robots on marketing pages are compatibility illustrations, not a promise that a driver is complete or safe. We do not warrant third-party robot firmware, SDKs, radios, or networks.

• By connecting a robot, you authorize communication between the console and that robot under your control and the OEM’s terms. We are not those OEMs’ agents.
• Customer-run adapters, local networks, and lab bridges are under your control. We do not receive OEM credentials unless you separately send them to us (do not). We are not liable for adapter design, outage, or misuse.
• TO THE FULLEST EXTENT PERMITTED BY LAW, SCUTIW AI AND SCUTIW SUPERINTELLIGENCE AND ASTRO ARPANET LLC ARE NOT LIABLE FOR MISSED HALTS, UNEXPECTED MOTION, OEM DEFECTS, NETWORK LOSS, OR ANY DAMAGES ARISING FROM YOUR RELIANCE ON THE CONSOLE OR A CONNECTED ROBOT.

7. Subscriptions & billing

Paid plan status (Lab, Site) is determined from our account records and our payment processor, Stripe (checkout, renewals, cancellation, past-due status). One license is bound to one robot serial. Access to paid features depends on a valid plan.

• Subscriptions renew according to the payment processor’s checkout terms until cancelled. Taxes may apply. Setup, if purchased, is billed once as published. Setup is orientation only. It does not certify your cell, operators, or hardware stop.
• You must cancel in the billing flow we provide (or as otherwise directed) to stop renewals. Refunds, if any, for our product fees are handled case-by-case via the contact form and are never an admission of liability.
• We are not liable for delays or inconsistencies in plan display caused by network delays, failed payments, or third-party billing systems. Fees paid are for software access, not for a safety outcome. Update payment details promptly if charged again after a change.

8. Acceptable use

You agree to use the Service only for lawful purposes. You must not: use the Service for illegal activity or abuse; attempt unauthorized access to accounts, robots, or systems; scrape, harvest, or overload the Service; reverse engineer except where forbidden by law to restrict; resell access without written permission; operate unattended in public or lobby spaces; use the Service in weapons, law-enforcement force, or other high-risk applications we have not agreed in a signed writing; probe, overload, or attack the Service or live chat; or interfere with security or other users. We may suspend or terminate accounts that violate these Terms or create safety or security risk, without liability for resulting loss of access.

9. Intellectual property

The Service is managed and operated by ScutiW AI and ScutiW Superintelligence. The software—including source code, interfaces, and related intellectual property—is owned by Astro Arpanet LLC and is protected by applicable law. Except for the limited rights expressly granted to use the Service, no rights are transferred to you. You shall not use Supervisor W trademarks or branding without prior written permission.

10. Disclaimers of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS. NEITHER WE NOR OUR LICENSORS OR SUPPLIERS MAKE ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, UPTIME, LATENCY, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT ACCESS WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT ANY HALT, CONFIRM, WATCH, HEARTBEAT, KEEP-OUT, TAKE-OVER, SESSION LOG, FAQ, OR LIVE-CHAT REPLY WILL WORK, BE COMPLETE, OR BE CURRENT. YOUR USE OF THE SERVICE IS AT YOUR SOLE DISCRETION AND RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM USE OF OR INABILITY TO USE THE SERVICE.

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS CONSTITUTE AN ESSENTIAL ELEMENT OF THE BARGAIN BETWEEN YOU AND US, AND THAT WE WOULD NOT PROVIDE THE SERVICE WITHOUT YOUR AGREEMENT TO EACH OF THESE TERMS. THE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW TO ANY LIABILITY, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THE LIABILITY, AND REGARDLESS OF WHETHER THE LIMITED REMEDIES IN THESE TERMS FAIL OF THEIR ESSENTIAL PURPOSE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER SCUTIW AI, SCUTIW SUPERINTELLIGENCE, ASTRO ARPANET LLC, SUPERVISOR W, NOR ANY OF THEIR AFFILIATES, LICENSORS, SUPPLIERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS (COLLECTIVELY, THE “PROTECTED PARTIES”) WILL HAVE ANY LIABILITY (DIRECTLY OR INDIRECTLY) FOR ANY INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, OR GOODWILL; BUSINESS INTERRUPTION; COST OF SUBSTITUTE GOODS OR SERVICES; ROBOT DAMAGE; PERSONAL INJURY OR DEATH; OR LOSS, CORRUPTION, OR DELETION OF DATA.

WITHOUT LIMITING THE FOREGOING, THE PROTECTED PARTIES SHALL HAVE NO LIABILITY ARISING OUT OF OR RELATED TO: (A) ROBOT OPERATIONS, CELL DESIGN, GUARDING, OR HARDWARE STOPS PERFORMED OR OMITTED BY YOU; (B) UNEXPECTED MOTION, MISSED HALTS, FAILED HEARTBEATS, OR PEOPLE IN THE CELL; (C) OEM FIRMWARE, SDKS, RADIOS, OR NETWORKS; (D) CLAIMS BY EMPLOYEES, CONTRACTORS, VISITORS, STUDENTS, INSURERS, OR REGULATORS; (E) UNAUTHORIZED ACCESS ARISING FROM YOUR CREDENTIALS, DEVICES, OR LOCAL NETWORKS; (F) THIRD-PARTY BILLING, STORAGE, EMAIL, HOSTING, OR LANGUAGE-MODEL PROVIDERS; (G) YOUR FAILURE TO KEEP A HARDWARE EMERGENCY STOP AS THE LAST LAYER; (H) RUNBOOK, INCIDENT, FAQ, LIVE CHAT, OR SETUP GUIDANCE; (I) FORCE MAJEURE, INCLUDING POWER, NETWORK, RADIO, OR INFRASTRUCTURE FAILURE; OR (J) YOUR RELIANCE ON AI FUNCTIONS OR FAILURE TO APPLY ADEQUATE HUMAN SUPERVISION.

THE AGGREGATE LIABILITY OF THE PROTECTED PARTIES WITH RESPECT TO THE SERVICE WILL IN NO EVENT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENTS GIVING RISE TO THE LIABILITY FIRST OCCURRED, OR (B) FIFTY U.S. DOLLARS (US$50). IF YOU HAVE PAID US NOTHING, THAT AGGREGATE SHALL NOT EXCEED US$50. THE PROTECTED PARTIES ARE NOT LIABLE FOR THIRD-PARTY FEES OR FOR DAMAGES UNDER YOUR CONTRACTS WITH OTHER PARTIES. IF A JURISDICTION FORBIDS A US$50 CAP, THE CAP IS THE LOWEST AMOUNT THAT JURISDICTION ALLOWS.

Free and trial access is provided strictly “as is,” with no uptime, support, or safety commitment. You are fully responsible for any damages arising from free or trial use.

We are not liable for delay or failure caused by events beyond our reasonable control, including infrastructure, network, payment, email, language-model, or other third-party service interruption, labor disputes, government action, or disasters.

You must bring any claim within one (1) year after it arises, or the claim is permanently barred, to the fullest extent permitted by law. EXCEPT WHERE APPLICABLE LAW REQUIRES OTHERWISE, WE PROVIDE NO INDEMNITY, DEFENSE, OR HOLD-HARMLESS TO YOU FOR ANY CLAIM, INCLUDING CLAIMS ABOUT ROBOT OPERATIONS, SESSION LOGS, RECORDINGS, LIVE CHAT, OR AI OUTPUT.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER THE MANDATORY LAW OF A COMPETENT JURISDICTION (INCLUDING, WHERE SUCH LAW SO REQUIRES, LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, OR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR WILLFUL MISCONDUCT OR GROSS NEGLIGENCE). ANY SUCH LIABILITY EXISTS ONLY TO THE MINIMUM EXTENT THAT LAW FORBIDS THE EXCLUSION, AND ONLY FOR OUR OWN CONDUCT—NOT FOR ROBOT OPERATIONS, CELL CONDITIONS, OR HARDWARE STOPS PERFORMED OR OMITTED BY YOU OR ANY OTHER COMPANY, AND NOT FOR YOUR USE OF THE SERVICE. IF A LIMITATION IS UNENFORCEABLE, IT IS MODIFIED TO THE MINIMUM EXTENT REQUIRED; ALL OTHER LIMITATIONS REMAIN IN FORCE. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING IT AND, WHERE APPLICABLE, CANCEL YOUR SUBSCRIPTION.

12. Indemnification; insurance

You agree to defend, indemnify, and hold harmless the Protected Parties from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your use or misuse of the Service;
• robot motion, cell conditions, or hardware-stop failures at your site;
• injury, death, or property damage involving a connected robot;
• your violation of these Terms or applicable law;
• your violation of any rights of others (including IP and privacy);
• claims by employees, contractors, visitors, students, insurers, or third parties related to alleged unexpected motion or injury;
• content, recordings, contact messages, or live-chat messages you submit that infringe or violate third-party rights;
• your reliance on FAQ, live chat, or other AI Functions.

You, not the Protected Parties, own and bear all such liabilities. We may participate in the defense of any matter at our discretion; you remain responsible for defense and indemnity to the extent permitted by law. Your indemnity obligations survive termination.

You shall maintain insurance appropriate to robot operations at your site (including commercial general liability and, where customary, workers’ compensation). We do not insure your work, your people, your visitors, or any robot. Commercial use requires insurance naming the operator site. Failure to insure does not create liability for the Protected Parties.

13. Term, termination & modifications

These Terms apply from your first use of the Service until terminated. We may revise these Terms at any time. Changes become effective when posted (updated “Last updated” date). Continued use means you accept the updated Terms. We may suspend or terminate access without notice for violations or to protect the Service or others, without liability. Sections concerning disclaimers, limitation of liability, indemnity, assumption of risk, release, intellectual property, dispute resolution, and this survival sentence remain in effect after termination.

14. Governing law & dispute resolution

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other international sales convention do not apply. The English-language version of these Terms controls. Except for the small-claims carve-out below, you and we agree to resolve disputes through good-faith negotiation first, then binding arbitration to the fullest extent permitted by law.

• Good-faith negotiation. Before formal proceedings, the parties will try to resolve the issue informally via the contact form.
• Arbitration. If unresolved, disputes will be resolved by binding individual arbitration to the fullest extent permitted by law. This arbitration provision is intended to be enforced under the Federal Arbitration Act where applicable.
• Class action waiver; individual claims only. To the fullest extent permitted by law, you and we agree that any arbitration or lawsuit will be brought on an individual basis only. You waive the right to participate in any class, collective, or consolidated proceeding.
• Jury trial waiver. To the fullest extent permitted by law, you waive any right to a jury trial.
• Small claims. Either party may bring an individual action in small claims court to the extent permitted by law.
• Venue. To the extent a court proceeding is permitted, exclusive venue is the state or federal courts located in Florida, and you consent to personal jurisdiction there.
• Attorneys’ fees. Each party bears its own attorneys’ fees and costs unless an arbitrator or applicable law determines otherwise.
• Injunctive relief. Nothing prevents either party from seeking injunctive or equitable relief in court to stop unauthorized access, misuse of credentials, or IP infringement/misappropriation, to the extent permitted by law.

15. International use; mandatory law

The Service is offered worldwide as software. You use it at your own risk. Local robot-safety, labor, workplace, consumer, data-protection, export, and other legal requirements of your country apply to you. They do not make us a robot operator. We are not liable for your compliance with those requirements.

If you are a consumer under the mandatory law of your country (for example certain EU, UK, or Australian rules), you keep only those rights that law does not allow you to waive. Those rights do not expand our role: we still only provide software. They do not make us liable for robot operations you perform.

Data-protection rights (including access, deletion, or objection where a law such as the GDPR grants them) are exercised as described in the Privacy Policy. Exercising those rights does not create extra contractual damages, penalties, or uncapped liability beyond what that law mandatorily requires.

You must not use the Service where prohibited by export, sanctions, or similar laws applicable to you. You are responsible for those restrictions.

16. Miscellaneous

These Terms, together with the Privacy Policy, Cookie Policy, software license page, and any signed MSA, are the entire agreement between you and us regarding the Service. Failure to enforce any provision is not a waiver. Any waiver must be in writing. If a provision is unenforceable, it is modified to the minimum extent required; the rest remains in force. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale of assets. These Terms do not create third-party beneficiary rights, except that Astro Arpanet LLC, ScutiW AI and ScutiW Superintelligence, and their affiliates, officers, and licensors may enforce the liability, release, and indemnity provisions. If you are a consumer and mandatory law forbids a clause, that clause is limited only to the minimum extent required; all other clauses remain in force. Headings are for convenience only.

17. Contact

Questions and legal notices: use the contact form. Support replies, FAQ, and live chat are not legal advice, safety certification, or a waiver of these Terms. See also our Privacy Policy.